"Kudos to @JCPenney for the right tone in response. #SocialMediaDoneRight."

It's good to know that JC Penney didn't intend to make the teapot look like Hitler. And it's cute to say "If we'd designed the kettle to look like something, we would've gone w/a snowman :)" and include this essence-of-cute pic:



But I've got to step on the cuteness and say: That's not a tea kettle. That's a teapot.

Don't let the old song confuse you.