"Ciao Michele, it's Pope Francis."

The new Pope makes personal phone calls.

Last month he reportedly rang an Italian man, Michele Ferri, who had written to him after his brother was murdered....

"He told me he had cried when he read the letter I had written him," Ferri said.

More recently he called a woman who'd written a letter saying "she feared no priest would baptise her illegitimate child," and "the Pope told her that if she had any trouble he would personally hold the baptism."

"The Pope told me I was very brave and strong to decide to keep my baby," she said.

Nice. Really nice. But what a foundation for prank calls.