Showing posts with label Chick-Fil-A. Show all posts
Showing posts with label Chick-Fil-A. Show all posts

Sunday, November 17, 2013

"No, the [Chick-fil-A] CEO did not jump out of the hidey-hole slide, point at me... and yell 'You're one of the gays!' as I had imagined."

Writes Carolyn O'Laughlin, the Director of Residence Life at Sarah Lawrence College, in The Wall Street Journal (which I'm reading because a reader emailed asking what the author's point is, whether her position as Director of  Residence Life at Sarah Lawrence College is relevant to that point, and why The Wall Street Journal is publishing this sort of thing).

O'Laughlin is a member of a 4-person family consisting of 2 adult women and 2 male children, and they're on a road trip where they want to stop at the restaurant with a play area, and it happens to be a Chick-fil-A, which she put on her "list of places to avoid" when its CEO "went on record indicating his support for only families that meet the 'biblical definition of the family unit.'"

But O'Laughlin has a moderate approach to using her spending power to nudge businesses. She wanted to favor J.C. Penney, for using Ellen DeGeneres and "families like ours" in their advertising, but there was a pothole in the parking lot, so she went somewhere else, and she'd like to reward Starbucks, but it's overpriced, so she snubs it.

Noting that life is "complicated" and you've got to see the "nuance" and be "practical," she goes to the Chick-fil-A, buys the food, but hates the atmosphere — not because it's anti-gay, but it's noisy and chaotic (because of the very play area that made her overcome her political aversion to the place).
"Let's get out of here." I say to my boys.... Standing outside, my wife and I look around with road-trip decision paralysis. A kind Chick-fil-A employee comes toward us with four trays. "Y'all could sit on these if you'd like," she says. We smile, thank her, and set up a picnic on the grassy island between the parking lots of Chick-fil-A and Burger King. We're having it our way.
So what's the point? It seems to me that the point is that life is complicated, and we make individual choices to suit our own needs and tastes, some of which include politics and morality, and part of what we get to choose is how hardcore we want to be about where we go and what we buy. Also, the lower-down employees of a company are individuals with their own lives, making their own choices, just like you, and it's good for everyone to remember that.

This not the point of the article, but just something I'd like to add: Picnicking at ground level in a parking lot is not a good idea. Not only is it unfair to the business that has provided tables and chairs and wants to project an image of tidiness, but it's not a clean place to eat. Grassy does not equal clean. Grass doesn't magically repel the filth from the cars, and it attracts dog poop, human sputum, and dog and human pee.

Thursday, December 27, 2012

"Isn’t there something creepy about Starbucks’ CEO Howard Schultz having... 'asked his Washington-area employees to write "Come Together" on each customer cup today, tomorrow and Friday, as a gesture to urge leaders to resolve the fiscal cliff'?"

Asks Mickey Kaus.
Did Schultz take a poll of his employees–sorry, “partners,” he calls them–before ordering pressuring asking them to join in this lobbying effort? What if he were, say, the CEO of Chick-fil-A and he “asked” his “partners” to write “Preserve the Family” on the outside of cups and containers?

I’m not saying what Schultz did is or should be illegal, certainly not in a Citizen’s United world. If he wants to run a hybrid coffee-shop-political-organization, that’s fine with me. But maybe he should have made that clear to his workers when they signed up.
What troubles me about the slogan "Come Together" is that it's a pretty obvious reference to the Beatles song that begins with Lennon saying "shoot me" over and over. Given the recent massacre — and the fact that Lennon himself was shot to death — it's not good resonance.

As for an employer telling employees what to say to customers, I've got no legalistic problem with that. The first job I ever had was as a waitress, and I was required to greet the customers with the lengthy "Hello, my name is Ann, and I will be your waitress tonight." How do you give that wooden line a good reading?

I'd much rather say "Come Together," especially if I was serving muddy water, brewed with a mojo filter.